Shipping policy

Compostable Packaging 

All of our mailing bags are 100% home compostable (even the sticky tape)  so please place in your compost or local council FOGO recycling bin. Any wrapping paper, shipping boxes and protection we use is recycled and can also be composted or reused. We encourage all customers to recycle all packaging.

Standard Domestic Shipping

If your order is under 5kg we will ship it to you via Standard Shipping for a flat rate of $9.90 (Australian Deliveries) and will be dispatched on the same day as the order is placed if it is before 2pm.

For all orders over $149 and under 5kg we will ship to you via Standard Australia Post free of charge

The below estimated shipping times apply if your order is placed during a weekday

  • 3-5 business days Standard Shipping (Metro Areas)
  • 4-10 business days Standard Shipping (Rural).

 

Express Domestic Shipping

Should you want your parcel quicker, select Express Post at the flat rate of $14.90 for all orders up to 2kg and $19.90 for orders over 2kg.

If the order is placed on a weekend or public holiday it will be dispatched the following business day that our store is open.

The below estimated shipping times apply if your order is placed during a weekday

  • 1-2 business days Express Post (Metro Areas)
  • 2-3 business days Express Post (Rural Areas)

Shipping times may vary depending on location and if your order has been placed in a peak time. All orders are sent via Australia Post or DHL, depending on what method is fastest to your location.

If you would like your parcel to be left in a safe place please request "Safe Drop" in your order notes and provide any other information on where you would like the parcel left.

If your parcel is not collected within 10 working days, it will be sent back to us. Please contact us as soon as possible if you’re unsure as to where your parcel is located.

 

International Shipping

International Shipping will be calculated at checkout providing your country is on our system. If not, please contact us for a custom quote and shipping solution. Please note that we will accept returns from International Orders but return postage must be paid by the customer.  Please beware that you may be liable for local import duties and taxes when your item arrives in your country, check with your local authorities. 

We have flat rate shipping for anywhere out of Australia and NZ but we will refund you the portion of the shipping cost not used if it is cheaper. You can always contact us for am exact quote.

 

Tracking

All orders will be tracked and you will be notified via SMS or Email of a tracking number once Australia Post has received your parcel.